Frequently Asked Questions – greenesfootwear.com

Orders & Shipping

How long does shipping take?

  • Standard: 3-5 business days (U.S.)
  • Express: 1-2 business days
  • International: 5-10 business days

Can I track my order?
Yes, tracking information is emailed once your order ships.

Do you ship internationally?
Yes, to select countries. Customers are responsible for customs fees.

Returns & Exchanges

What’s your return policy?

  • 30-day return window
  • Items must be unworn with tags
  • $7.95 return fee (U.S.)

How do I exchange an item?
Contact us within 14 days to arrange size exchanges.

Products

Are your shoes true to size?
Refer to our detailed sizing chart on each product page.

How should I care for my shoes?

  • Use leather conditioner for genuine leather
  • Avoid machine washing
  • Store in a cool, dry place

Payments

What payment methods do you accept?

  • Credit/debit cards
  • PayPal
  • Apple Pay/Google Pay

Is my payment information secure?
Yes, we use SSL encryption and never store full card details.

Account

How do I reset my password?
Click “Forgot Password” on the login page.

Can I delete my account?
Yes, contact us through the website form.

Sustainability

Are your materials eco-friendly?
We prioritize sustainable leathers and recycled materials where possible.

Need more help?
Visit our Help Center for additional support.