Returns Policy – greenesfootwear.com
Last Updated: June 2025
Return Eligibility
- 30-Day Window: Items must be returned within 30 days of delivery
- Condition: Unworn, with original tags and packaging
- Proof of Purchase: Order confirmation email required
Non-Returnable Items
- Final sale items (marked “FINAL SALE”)
- Customized/personalized products
- Gift cards
- Worn or damaged items
How to Return
- Initiate your return through your account dashboard
- Print the prepaid return label (U.S. only)
- Package items securely in original box
- Drop off at any FedEx location
Refund Process
- Refunds issued to original payment method
- Processing time: 5-7 business days after receipt
- Original shipping fees non-refundable
- $7.95 return fee deducted (waived for defective items)
International Returns
- Customer pays return shipping
- Must include customs declaration as “RETURNED GOODS”
- Refund excludes original import duties
Exchanges
Contact customer service within 14 days of delivery to arrange size exchanges.
Damaged/Defective Items
Email us within 48 hours with:
- Order number
- Photos of damage
- Preferred resolution
Need Help?
Visit our Help Center for return status updates.